FAQ

Here is our compilation of the most frequently asked questions concerning Nanchen Dolls.

How are Nanchen Dolls to be washed?

Hand wash for the best results. It should be taken into consideration that our dolls are filled with virginsheep’s wool. This natural fibre shrinks and starts to felt when washing at temperatures which are too high or when strong washing detergents are used. Please, use detergents especially for wool. They have a lipid-replenishing effect which maintains the wool fibres. When washing, please don’t rub, brush, spin or wring the dolls. After washing, gently squeeze or lay it on a towel to dry.

Lavender fairies are not washable.

How do I take care of the dolls hair?

The hair is made of high-quality mohair fibre. To style the doll’s hair you can simply use a hair brush.

Which dolls are not suitable for babies?

Our recommendation is that all dolls with hair are not to be given to children under 3 because the hair and other small parts could be swallowed.

Where can I find Nanchen Dolls near me?

Click here to find a search engine of all our traders.

Can I apply for a job at Nanchen?

We are always on the lookout for new talents.

Please, send your application forms to; info@nanchen-puppen.com

Do you repair damaged dolls?

Yes, we repair damaged dolls. Upload a picture of the doll for our doll-doctor here.

Can I order Nanchen Dolls directly on your website?

No. We don’t offer direct sales out of consideration to our traders. Click here to find a retailer near you.

My child has lost its favourite doll. Are you able to make dolls which are no longer in your catalogue?

Please, send us a photo or the item number. We will then try to reproduce the doll. This is only possible if the right material is in stock.

Can I order a catalogue?

Click here for our online catalogue. If you would like a printed version, please send us a short message.